FacturaOS Terms of Service

1. Agreement to these Terms

These Terms govern access to and use of FacturaOS websites, applications, hosted software, mobile apps, documentation, support channels, checkout flows, payment-link pages, and related services that link to these Terms.

By creating an account, using the service, starting a subscription, inviting a teammate, creating a payment link, or otherwise accessing FacturaOS, you agree to these Terms, our Privacy Policy, Refund and Cancellation Policy, Acceptable Use Policy, and any plan-specific limits shown in the product.

2. Who operates FacturaOS

FacturaOS is operated by J.R.SOSA & CO. for business operators and small teams. Notices may be sent to the support email on this page or to the business mailing address: 2125 Biscayne Blvd, Ste 204 #24427, Miami, Florida 33137 US.

References to FacturaOS, we, us, or our include the relevant J.R.SOSA & CO. entity, affiliates, controlled brands, successors, assigns, service providers, and product teams involved in operating the service.

3. Business records and user responsibility

FacturaOS helps users organize clients, invoices, estimates, payments, routes, inventory, templates, reports, workspaces, and related business records. You are responsible for the truth, accuracy, legality, tax treatment, and completeness of anything you enter, send, export, or rely on.

FacturaOS is not a law firm, accountant, tax preparer, payment advisor, insurer, or government filing service. Product guidance, labels, exports, and market-specific workflows are software conveniences and are not legal, tax, accounting, financial, or compliance advice.

• Review invoices, estimates, taxes, fees, discounts, due dates, and payment status before sharing them.
• Keep account credentials secure and limit workspace invitations to people you trust.
• Use truthful business information and maintain your own backup or statutory records when required.

4. Subscriptions, seats, billing, and cancellation

Paid plans, seats, trials, upgrades, downgrades, renewals, and billing details are processed through Stripe or another payment provider we choose. You authorize us and our payment processors to charge the selected payment method for plan fees, seat capacity, taxes, and other amounts shown during checkout or billing management.

Eligible Pro and PyME accounts may receive one 7-day public trial per verified email unless we approve otherwise. Trials generally require a payment method. If you do not cancel before the trial ends, the selected plan may renew and charge automatically.

Subscriptions renew until cancelled. Cancellation stops future renewal or ends access at the time shown in the product or billing portal. Seat purchases and certain plan changes may bill immediately and may not be prorated unless the product or law requires it.

• Public trials are limited to one per verified email unless we approve otherwise.
• Repeat trial attempts, suspicious signups, automation, chargebacks, or attempts to bypass limits may be blocked or suspended.
• Previously paid subscription time, renewals, and seat purchases are generally final.
• No routine refunds are issued after a charge is processed.
• We may review narrow exceptions for duplicate charges, billing mistakes caused by FacturaOS, legal requirements, or a severe FacturaOS platform failure that materially prevented normal use.
• Chargebacks, failed payments, abusive billing behavior, or unpaid balances may lead to suspension, loss of plan features, or termination.

5. Payment services and connected accounts

Online checkout, payment links, and connected-account features are powered by Stripe. Stripe has its own terms, onboarding rules, verification requirements, risk controls, availability limits, and processing fees. As of July 2026, Stripe lists standard U.S. online card processing at 2.9% + 30¢ per successful card charge, with other Stripe fees possible for manually entered cards, international cards, currency conversion, disputes, refunds, payouts, or additional Stripe services.

FacturaOS may display payment status based on provider webhooks, refresh checks, and records available to the workspace. Users remain responsible for reconciling their own accounting, bank deposits, refunds, disputes, tax reporting, and customer communication.

6. Plan limits and feature availability

Plans may include limits or feature gates for invoices, estimates, templates, team roles, suppliers, routes, reports, online checkout, compliance exports, mobile app access, or other capabilities. We may update packaging, names, limits, prices, and feature availability over time.

Beta, staging, preview, maintenance, or region-specific features may be limited, changed, paused, or removed without creating a refund obligation unless required by law or a written agreement signed by us.

7. User content, files, and feedback

You retain ownership of business records and files you submit to FacturaOS, subject to the rights needed for us to host, process, transmit, display, back up, secure, troubleshoot, and provide the service.

If you provide suggestions, screenshots, ideas, bug reports, or feedback, you allow us to use them without restriction, attribution, or compensation, unless a separate written agreement says otherwise.

8. Prohibited conduct

You may not use FacturaOS for illegal, fraudulent, deceptive, infringing, harmful, abusive, spam, harassment, malware, credential theft, payment abuse, or platform-interference activity.

You may not bypass access controls, scrape private data, overload systems, probe infrastructure, reverse engineer the service except where law forbids the restriction, or use FacturaOS to build or train a competing product without written permission.

9. Suspension, deletion, and termination

We may restrict, suspend, or terminate access if we believe an account creates risk, violates these Terms, violates law, triggers payment-provider concerns, threatens platform integrity, or harms customers, users, partners, or FacturaOS.

Account deletion is separate from subscription cancellation. Deletion can remove owned workspaces, records, files, members, invites, and access to shared workspaces. Some information may be retained where needed for legal, security, audit, tax, backup, fraud-prevention, dispute, or payment-provider reasons.

10. Disclaimers and limitation of liability

To the maximum extent permitted by law, FacturaOS is provided as is and as available without warranties of any kind. We do not guarantee uninterrupted availability, error-free records, regulatory acceptance, tax outcomes, payment-provider approval, bank settlement, or compatibility with every workflow.

To the maximum extent permitted by law, FacturaOS and its affiliates, owners, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, lost-profit, lost-data, business-interruption, tax, penalty, chargeback, customer-dispute, or third-party-service damages.

To the maximum extent permitted by law, our total liability for claims related to FacturaOS is limited to the greater of one hundred U.S. dollars (US $100) or the amount you paid FacturaOS for the affected service in the three months before the event giving rise to the claim.

11. Indemnity

You will defend, indemnify, and hold harmless FacturaOS, J.R.SOSA & CO., affiliates, owners, employees, contractors, service providers, successors, and assigns from claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys' fees, arising from your records, customers, payments, exports, use of the service, violation of these Terms, violation of law, or dispute with another person or business.

12. Governing law and forum

These Terms and disputes related to FacturaOS are governed by the laws of the State of Florida, USA, without regard to conflict-of-law rules. Unless a written agreement signed by us says otherwise, any action must be brought in a state or federal court located in Florida, and you consent to personal jurisdiction and venue in those courts.

If any part of these Terms is found unenforceable, the rest remains in effect and the unenforceable part will be enforced to the maximum extent allowed by law.