Make the follow-up list visible
Start with invoice status, not the customer name. Separate open, overdue, draft, paid, and uncollectable records so the next call is obvious.
- Open invoices
- Overdue invoices
- Draft invoices
- Paid records
Turn the report into a simple action queue
Once the list is clean, check balances and decide who gets a message, a call, or a payment arrangement.
- Customer balance
- Due date
- Last update
- Saved report PDF
